Flocho · Policies

Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our app. By using our services, you agree to the terms of this Privacy Policy.

Information Collection

We collect the following types of information:

  • Personal Information: Name, email address, phone number, physical address, payment details, and account credentials (e.g., username and password).
  • Usage Data: Interactions, preferences, and behavior on our website or app.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Cookies & Tracking Technologies: Data collected through cookies, pixel tags, and similar tools.

Information Use

We use your information for the following purposes:

  • To process orders, manage shipments, and provide customer support.
  • To send notifications, updates, and promotional communications (with your consent).
  • To send transactional SMS messages or phone calls for verification, order updates, and important service-related alerts.
  • To ensure secure communication through trusted third-party providers such as Twilio for SMS and phone call services.
  • To protect user accounts, detect fraud, and enhance security.
  • To improve our website, app, and services using analytics and feedback.
  • To comply with legal obligations and enforce our terms of service.

Data Sharing

We share your information only under these conditions:

  • With payment processors (e.g., Stripe) to securely handle transactions.
  • With shipping companies to deliver your orders.
  • With SMS/phone service providers (e.g., Twilio) for essential communication.
  • When required by law or to comply with legal requests.
  • With your explicit consent for specific purposes.

Age Restriction

Our services are intended for users aged 18 and older. We do not knowingly collect information from individuals under 16. If we become aware of such collection, we will delete the information promptly.

Data Protection

  • We encrypt sensitive data during transmission and at rest.
  • We restrict access to personal data to authorized personnel only.
  • We regularly update our security protocols to prevent unauthorized access.

Secure Payments

All payments are securely processed through Stripe, which follows the highest industry security standards. We do not store your payment card information on our servers.

User Rights

You have the right to:

  • Access your personal data and request a copy.
  • Correct inaccurate or incomplete information.
  • Request data deletion, within legal limitations.
  • Withdraw consent for marketing communications at any time.
  • Request restriction of data processing in certain situations.

To exercise these rights, contact us at support@flocho.com.

Cookies & Tracking Technologies

We use cookies and similar tools to enhance your experience, analyze traffic, and provide personalized content. You can manage or disable cookies through your browser settings.

SMS & Phone Communications

By providing your phone number, you consent to receive SMS messages and phone calls for:

  • Order updates and confirmations.
  • Account verification and password recovery.
  • Promotional offers and marketing messages (if you have opted in). Reply “STOP” to opt out.

We use trusted providers such as Twilio to deliver messages securely. We will never sell or share your phone number with unauthorized third parties.

Updates to This Policy

We may update this Privacy Policy regularly to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

  • Email: contact@flocho.com
  • Email: support@flocho.com