Flocho · Policies

Terms and Conditions

Acceptance of Terms

By using our website and making a purchase, you agree to be bound by these terms and conditions. FlochoLLC reserves the right to update these terms at any time, and continued use of our services after such changes constitutes acceptance of the updated terms. You also agree to our Privacy Policy, Cookie Policy, and Shipping and Return Policies.

Customized Products

All customized products are made according to the specifications provided by the customer. It is the customer s responsibility to verify all information before placing an order. No returns or refunds are accepted on customized products except in cases of manufacturing defects or errors caused by FlochoLLC.

Customers are solely responsible for ensuring that the content of their custom designs complies with applicable laws and does not infringe upon the rights of third parties.

User Responsibility

By submitting a design request, you confirm that you have the legal right to use all images, text, and other elements in your design. FlochoLLC is not liable for any legal disputes, copyright claims, or issues arising from the content provided by the customer.

As a business guided by ethical values and faith, FlochoLLC reserves the right to reject any design request considered inappropriate, offensive, or inconsistent with our principles, including but not limited to:

  • Designs promoting hate, violence, or discrimination.
  • Content relating to illegal activities or explicit material.
  • Designs involving regulated substances or conflicting with our Christian values and moral standards.

Payments

Payments are securely processed through Stripe. By making a purchase, you agree to Stripe s terms and conditions. All prices are listed in USD unless otherwise stated. FlochoLLC does not store payment card information on our servers.

Age Restriction

Our services are intended for users aged 18 and older. We do not knowingly collect data from individuals under the age of 16. If such information is discovered, it will be promptly deleted.

Limitation of Liability

FlochoLLC is not liable for indirect, special, or consequential damages resulting from the use of our products or services. While we strive for accuracy, we do not guarantee that our website will operate without interruption or errors.

Intellectual Property

All content on our website—including text, images, graphics, and designs— is the property of FlochoLLC and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Shipping

Shipping is available within the United States. Orders are processed and shipped based on the timelines shown at checkout. FlochoLLC is not responsible for delays caused by shipping carriers or external factors beyond our control. For full details, please refer to our Shipping and Return Policies.

Ethical Standards

FlochoLLC is committed to upholding ethical business standards. We reserve the right to decline orders deemed inappropriate, offensive, or harmful to our values. Customers must respect these guidelines when using our services.

Customer Communication and Behavior

Communication Methods

FlochoLLC communicates with customers using the contact information they provide. This includes:

  • Email notifications for orders, updates, or promotions (with consent).
  • SMS messages for order confirmations or customer service updates.
  • Social media messages if the customer provides their profile and consents to communication.
  • Live chat on our website for real-time assistance.

Chat and Communication Etiquette

Our live chat feature is intended for respectful and productive communication. Users must:

  • Communicate respectfully and courteously.
  • Avoid offensive, abusive, or inappropriate language.
  • Refrain from harassing or threatening staff or users.
  • Not spam or misuse the chat service.

FlochoLLC reserves the right to block users, end chat sessions, or suspend accounts due to abusive or inappropriate behavior. Repeated violations may result in permanent restrictions.

Contact Information

  • Business Name: FlochoLLC
  • Email: support@flocho.com