This Privacy Policy explains how Flocho collects, uses, shares, stores, and protects information when you visit flocho.com, create an account, make a purchase, use our applications, subscribe to our services, contact support, or use any Flocho digital service.

Flocho may provide custom products, digital design services, educational tools such as MyVocabulary, finance-related tools, subscriptions, and other online services. By using Flocho, you agree to the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Subscription Terms, Refund Policy, Cancellation Policy, and Help Center.

Account information: name, email address, optional phone number when provided, username, password credentials, login method, account status, preferences, and support history.

Contact and order information: shipping address, billing address, custom order details, product selections, uploaded files, design instructions, notes, and order history.

Payment and subscription information: selected plan, subscription status, renewal period, payment provider, transaction identifiers, invoices, receipts, billing events, failed payment status, cancellation status, and refund status. Flocho does not store full credit card numbers on its servers.

MyVocabulary information: selected themes, vocabulary words, translations, examples, progress, levels, learning history, audio status, pronunciation practice activity, generated educational content, and subscription access status.

Finance tool information: accounts, categories, transactions, budgets, commitments, balances, projections, notes, and other financial data that you manually enter or generate inside Flocho finance tools.

Uploaded content: images, screenshots, designs, mockups, logos, text, files, and other content you upload or submit for custom products, digital services, or app features.

Usage data: pages visited, features used, clicks, app activity, errors, device type, browser, operating system, IP address, approximate location, language settings, timestamps, and diagnostic logs.

Cookies and tracking data: cookies, local storage, analytics identifiers, session data, and similar technologies used to operate, secure, measure, and improve Flocho.

Communications: emails, text messages, support requests, feedback, customer service notes, and related metadata.

Flocho Code operates entirely on the user's device and works offline. It does not require an account, connect to Flocho servers, include advertising or analytics, or collect, share, or transmit personal information to Flocho LLC. Text, links, Wi-Fi details, contact details, and other values entered to generate a QR code or barcode are processed locally. Saved code history remains in the app's local storage. Data leaves the app only when the user intentionally uses the operating system's share feature; operating-system backups or device transfers may also copy local app data according to the user's device settings. Users can delete individual history items, clear all history, or remove the app to delete its local data.

Flocho Code funciona completamente en el dispositivo del usuario y puede usarse sin conexión. No requiere una cuenta, no se conecta a los servidores de Flocho, no incluye publicidad ni analíticas y no recopila, comparte ni transmite información personal a Flocho LLC. El texto, los enlaces, los datos de Wi-Fi, los datos de contacto y otros valores usados para generar un código QR o de barras se procesan localmente. El historial guardado permanece en el almacenamiento local de la app. Los datos solo salen de la app cuando el usuario utiliza intencionalmente la función de compartir del sistema operativo; las copias de seguridad o transferencias del sistema también pueden copiar los datos locales según la configuración del dispositivo. El usuario puede borrar elementos individuales, vaciar todo el historial o desinstalar la app para eliminar sus datos locales.

Flocho Agenda account data includes the user's name, email address, login method, and an optional phone number. To protect accounts and keep sessions working, the app and Flocho servers also process session identifiers and device information such as device type, operating system, browser or app user agent, language, IP address, and security or diagnostic events.

Location is optional. If a customer chooses “near me,” Flocho Agenda processes the device's approximate or precise latitude and longitude to calculate distance and order nearby businesses. A business owner may also choose to save the business location so customers can find it. Flocho does not use Agenda location data for advertising and does not make a customer's current location visible to other users.

A reservation may include the customer's name, email address, optional phone number, requested service or table, date and time, party size or seating preference, and optional notes. Flocho shares that reservation information only with the business selected by the customer and service providers needed to operate and secure the reservation system. Flocho does not sell this information.

Business owners may optionally upload and display a logo, banner, service or venue images, descriptions, schedules, address, and contact details. Public business profile information and media are shown to users searching for or viewing that business. Owners should upload only content they are authorized to use and should not place sensitive personal information in public fields or images.

Flocho uses Agenda data to authenticate users, show nearby businesses, provide availability, create and manage reservations, operate business profiles, prevent fraud and abuse, troubleshoot errors, and provide support. Data is transmitted using encrypted connections and access is restricted according to account role, although no system can guarantee absolute security.

Flocho keeps active account, business, and reservation information while needed to provide Agenda. Users can cancel or delete eligible reservation records and can permanently delete their account inside Account management or use the Flocho Agenda account-deletion page. After a verified deletion request, active app data is deleted or anonymized; completed or canceled reservation records, security logs, and backups may remain for up to 90 days, while records required for fraud prevention, disputes, tax, accounting, or legal compliance may be retained only for the period required by law.

Flocho Agenda recopila el nombre, correo, método de inicio de sesión y teléfono opcional. La ubicación precisa o aproximada solo se procesa cuando el usuario la autoriza para buscar negocios cercanos o guardar la ubicación de su negocio. Los datos y notas de una reserva se comparten únicamente con el negocio seleccionado y los proveedores necesarios para operar y proteger el servicio. Los propietarios pueden subir logo, portada y fotos de servicios o del local para mostrarlas en su perfil público. La app también procesa datos del dispositivo y de la sesión para autenticación, seguridad y diagnóstico. La cuenta puede eliminarse desde Manejo de cuenta o mediante la página web de eliminación de Flocho Agenda, sujeto a los plazos limitados de conservación descritos arriba.

FlochoChat account and profile data may include your name, email address, optional phone number, avatar, display name, username, PinTag, biography, language, privacy preferences, and account status. A phone number is optional unless you voluntarily use a feature that requires phone verification.

If you choose contact discovery and grant contacts permission, FlochoChat reads phone numbers from your device and sends normalized phone numbers to Flocho solely to identify people who are already discoverable on FlochoChat. Contact discovery does not run without your action and permission, and Flocho does not automatically invite or message contacts who are not matched.

Messaging data may include conversations, text, images, video, files, voice notes, stickers, reactions, replies, edits, delivery and read status, stories, comments, and related timestamps. Supported direct conversations use app-level end-to-end encryption when the participants' encryption keys are available. Flocho also encrypts traffic in transit, but we do not claim that every content type or legacy message is always end-to-end encrypted.

Voice and video calls use WebRTC and may use STUN or TURN relay services to connect participants. Flocho processes signaling, participant, device, connection-quality, start/end, and diagnostic metadata needed to place and troubleshoot calls. Flocho does not record call audio or video as part of the FlochoChat calling service.

For notifications and multi-device security, FlochoChat may process an FCM or APNs push token, a stable app-generated device identifier or fingerprint, device name and type, operating system, IP address, session identifiers, active-session status, and recent login or activity times. Users can review and revoke active devices from account settings.

FlochoChat provides blocking and reporting tools for profiles, messages, and stories. Reports may include the reporting profile, reported profile or content, a reason, optional notes, and the content identifiers needed for review. Authorized moderators may review reports and take proportionate safety or enforcement action. Users can review and unblock profiles in Privacy settings.

FlochoChat may keep a protected local cache on your device to improve startup, navigation, and media loading. Signing out or deleting the account clears account-scoped local session data; some downloaded files may remain under device or operating-system controls until removed by the user or system.

Deleting the shared Flocho account immediately removes authentication and recovery tokens, sessions, device and push records, direct account and profile identifiers, contact-discovery links, PINs, blocks, private preferences, and Flash records. Flocho-managed avatar and Flash media become inaccessible immediately; their protected deletion staging is permanently purged within 24 hours. Shared messages and their attachments, and call metadata, remain de-identified for no more than 180 days after deletion for the other participant, safety, and dispute resolution. At the end of that period, managed message media becomes inaccessible and its protected deletion staging is permanently purged within 24 hours. Safety reports and minimum related content references remain for no more than 730 days from the report date for abuse prevention and enforcement, and are then deleted.

La eliminación de la cuenta compartida de Flocho borra de inmediato tokens de autenticación y recuperación, sesiones, dispositivos y notificaciones, identificadores directos de cuenta y perfil, vínculos de contactos, PINes, bloqueos, preferencias privadas y registros de Flash. Los archivos administrados de avatar y Flash quedan inaccesibles de inmediato y el área protegida de eliminación se purga permanentemente en un máximo de 24 horas. Los mensajes y adjuntos compartidos y los metadatos de llamadas permanecen sin identidad por un máximo de 180 días para el otro participante, seguridad y resolución de disputas. Al terminar ese plazo, los archivos administrados de mensajes quedan inaccesibles y el área protegida de eliminación se purga permanentemente en un máximo de 24 horas. Los reportes de seguridad y las referencias mínimas relacionadas se conservan por un máximo de 730 días desde el reporte para prevenir abuso y aplicar las reglas, y luego se eliminan.

To create, authenticate, manage, protect, and support user accounts.

To process orders, custom product requests, subscriptions, payments, invoices, refunds, cancellations, and support requests.

To provide MyVocabulary features, including learning paths, vocabulary themes, words, examples, pronunciation, audio generation, progress tracking, and subscription access.

To provide finance-related tools, including transaction organization, dashboards, budgets, alerts, projections, and financial summaries based on information entered by the user.

To generate, store, display, and manage user-submitted designs, mockups, screenshots, product previews, and related custom order materials.

To send transactional communications such as order updates, account alerts, payment notices, subscription status notices, verification messages, support replies, and security notifications.

To send marketing messages only when allowed by law and when you have provided the required consent. You may opt out of promotional communications.

To prevent fraud, unauthorized access, abuse, payment disputes, spam, security incidents, and violations of Flocho policies.

To improve our website, applications, products, customer experience, performance, security, and business operations.

To comply with applicable laws, tax obligations, accounting requirements, legal requests, payment provider requirements, and enforcement of our terms.

MyVocabulary may collect and store learning activity, selected language, vocabulary themes, saved words, progress, examples, audio activity, generated content, subscription access, and related usage data.

Flocho may use artificial intelligence or third-party tools to help generate educational content such as vocabulary words, translations, examples, definitions, pronunciations, stories, images, or audio. AI-generated content may contain mistakes and should be reviewed by the user.

MyVocabulary is provided for educational and practice purposes only. Flocho does not guarantee fluency, exam results, school results, job outcomes, or any specific learning outcome.

If MyVocabulary is used by a minor, the parent or legal guardian is responsible for supervising use of the service and deciding whether the service is appropriate.

Flocho finance tools may allow users to manually enter income, expenses, accounts, budgets, commitments, debts, loans, subscriptions, balances, categories, notes, and projections.

Finance tools are provided for organization, estimation, tracking, and planning purposes only. Flocho does not provide financial, tax, investment, legal, accounting, credit, banking, or debt advice.

Any dashboards, projections, alerts, balances, summaries, or AI-generated financial insights are estimates based on the information available in the system and may be incomplete, incorrect, outdated, or affected by user input errors.

Users are responsible for verifying their financial information, making their own decisions, and consulting qualified professionals when needed.

Do not enter highly sensitive information unless necessary. Do not enter full bank login credentials, full card numbers, Social Security numbers, tax IDs, medical information, or other sensitive information unless Flocho specifically provides a secure feature for that purpose.

Flocho may offer one-time purchases, custom orders, digital services, and recurring subscriptions.

When you purchase a subscription, we may store information such as your selected plan, price, billing frequency, subscription status, renewal date, cancellation date, payment provider, invoice records, and access rights.

Subscription services may renew automatically unless canceled before the next billing date. Cancellation and refund details are described in our Subscription Terms, Cancellation Policy, and Refund Policy.

Payments may be processed by third-party providers such as Stripe, Google Pay-supported processors, banks, card networks, or other payment gateways. Flocho does not store full credit card numbers on its servers.

Payment providers may collect and process information such as name, email, billing address, shipping address, payment method details, transaction data, fraud signals, device information, and other information required to process payments and prevent fraud.

Flocho may use payment and subscription information to confirm access, handle billing issues, prevent fraud, manage disputes, issue refunds when approved, comply with provider requirements, and maintain accounting records.

Do not send full payment card numbers, bank passwords, or sensitive payment credentials through email, text message, support forms, or chat.

Flocho may use AI or automated systems to help generate educational content, product descriptions, design ideas, translations, summaries, finance summaries, customer support drafts, or other helpful outputs.

AI-generated content may be inaccurate, incomplete, offensive, outdated, or unsuitable for a specific purpose. Users should review AI output before relying on it.

Flocho may process user-provided prompts, text, images, files, product details, vocabulary data, or finance data to generate requested outputs or improve the service where allowed.

Users should not submit confidential, highly sensitive, regulated, or third-party information unless they have the right to do so and the feature is intended for that information.

Flocho uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include authentication, authorization, encrypted transmission where appropriate, access restrictions, logging, backups, monitoring, fraud detection, and account protection features.

No website, app, database, network, payment system, or method of transmission is completely secure. Flocho cannot guarantee absolute security.

Users are responsible for keeping their account credentials secure, using strong passwords, protecting their devices, and notifying Flocho if they suspect unauthorized access.

Payment processors and financial providers: to process transactions, subscriptions, refunds, disputes, fraud checks, taxes, accounting, and compliance.

Shipping and fulfillment providers: to deliver physical products and manage shipments.

Hosting, storage, database, and infrastructure providers: to operate Flocho, store files, serve images, run applications, and maintain backups.

Email, SMS, and communication providers: to send transactional messages, verification messages, support replies, service alerts, and permitted marketing messages.

Analytics, security, and performance providers: to understand usage, detect errors, prevent abuse, improve performance, and protect the service.

AI, content, image, audio, or data providers: to generate or enhance features requested by users, such as vocabulary content, examples, images, audio, or summaries.

Professional advisors: such as accountants, attorneys, insurers, or consultants when needed for business operations, legal compliance, or dispute resolution.

Legal and compliance recipients: when required by law, subpoena, court order, government request, payment provider requirement, fraud investigation, safety issue, or enforcement of our terms.

Business transfers: if Flocho is involved in a merger, acquisition, financing, reorganization, asset sale, or similar transaction, information may be transferred as part of that transaction.

Flocho does not sell personal information for money. We also do not sell phone numbers to unauthorized third parties.

Flocho mainly provides support by email and text message. Customers are not required to call first.

Providing a phone number and consenting to SMS are optional. You may create and use a Flocho account with your email without adding a phone number, except for a specific feature you voluntarily choose that requires phone verification.

By providing your phone number, you may consent to receive transactional SMS messages or calls related to your account, orders, payments, subscription status, verification, password recovery, support, security, or important service notices.

Marketing SMS messages will only be sent when we have the required consent. Message and data rates may apply depending on your mobile carrier.

You may opt out of promotional SMS messages by replying STOP when available. You may request help by replying HELP when available or by contacting support@flocho.com.

Flocho may call or schedule a call after receiving and reviewing your email or text message if a phone conversation is necessary to resolve your request.

Please do not send full card numbers, passwords, Social Security numbers, tax IDs, bank login credentials, or other highly sensitive information by email or text message.

Flocho may use cookies, local storage, session storage, pixels, logs, and similar technologies to operate the website, remember preferences, maintain sessions, secure accounts, analyze traffic, improve performance, and personalize parts of the experience.

You can manage or disable cookies through your browser settings. Some features may not work properly if cookies or local storage are disabled.

Flocho may use analytics or diagnostic tools to understand errors, page performance, feature usage, and customer experience.

Users may upload or submit images, logos, text, designs, mockups, product instructions, screenshots, and other content for custom products or digital services.

Users are responsible for ensuring they have the legal right to upload, use, print, sell, or submit any content provided to Flocho.

Flocho may store, process, resize, convert, preview, display, print, or otherwise use submitted content as needed to provide the requested service, fulfill orders, create previews, support customers, and maintain records.

Flocho may refuse, remove, restrict, or cancel content or orders that appear illegal, infringing, abusive, fraudulent, harmful, or otherwise not appropriate for our services.

Flocho keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

We may retain account records, order records, payment records, subscription records, support history, tax records, fraud prevention records, logs, and backup copies as needed for business, legal, accounting, security, or dispute-resolution purposes.

If you request deletion, some information may still be retained where required for legal compliance, accounting, fraud prevention, security, dispute resolution, enforcement of terms, or backup integrity.

Deleting a Flocho account immediately deletes active sessions, refresh and recovery tokens, device and push records, disables discovery, removes direct profile identifiers, and replaces the account identity with a non-identifying tombstone. FlochoChat shared messages, managed message attachments, and call metadata are retained under that tombstone for no more than 180 days after deletion, then deleted; managed media becomes inaccessible at that point and its protected deletion staging is permanently purged within 24 hours. FlochoChat safety reports and minimum content references are retained for no more than 730 days from the report date, then deleted.

Transaction, refund, tax, accounting, and chargeback records from commerce services may be retained for up to seven years only when needed for legal, tax, accounting, or payment-dispute duties. They are not retained for advertising. Other data is not kept merely because the account was deleted.

Los registros de transacciones, reembolsos, impuestos, contabilidad y contracargos de los servicios comerciales pueden conservarse hasta siete años únicamente cuando sean necesarios para obligaciones legales, fiscales, contables o disputas de pago. No se conservan para publicidad. Otros datos no se guardan solo porque se eliminó la cuenta.

You may request access to your personal information, correction of inaccurate information, deletion of certain information, or restriction of certain processing where applicable.

You may update certain account information from your account settings when available.

You may unsubscribe from marketing emails using the unsubscribe link when available or by contacting support.

You may opt out of promotional SMS messages by replying STOP when available.

You may request subscription cancellation according to our Cancellation Policy and Subscription Terms.

To make a privacy request, contact support@flocho.com. We may need to verify your identity before processing certain requests.

FlochoChat users can also delete their account from Settings > Account management > Delete account. Public instructions are available at flocho.com/flochochat-account-deletion.

Flocho is operated from the United States. If you access Flocho from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

Privacy laws may differ from those in your location. By using Flocho, you understand that your information may be transferred, processed, and stored outside your country or region where permitted by law.

Flocho services are generally intended for users who are at least 18 years old or who use the services with the involvement and permission of a parent or legal guardian.

FlochoChat is a separate adult-only service and is available only to users age 18 or older. Parent or guardian permission does not make an under-18 user eligible for FlochoChat.

FlochoChat es un servicio separado exclusivamente para adultos y solo está disponible para personas de 18 años o más. El permiso de un padre, madre o tutor no autoriza a un menor de 18 años a usar FlochoChat.

Flocho does not knowingly collect personal information from children under 13 without appropriate parental consent. If we learn that we collected personal information from a child under 13 without required consent, we will take reasonable steps to delete it.

Parents or guardians who believe a child provided personal information to Flocho may contact support@flocho.com.

Flocho may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, payment providers, or security practices.

When we update this Privacy Policy, we will change the Last Updated date above. Continued use of Flocho after an update means you accept the updated Privacy Policy.

For privacy questions, data requests, account support, payment questions, subscription questions, refund requests, cancellation support, or security concerns, contact Flocho using the information below.

Support: support@flocho.com

Security: secure@flocho.com

General contact: contact@flocho.com

Text message: 603-219-7943

For faster and safer support, please email or text us first. If a phone call is needed, Flocho may contact you after reviewing your message.